At Overseas Smiles, we aim to provide flexible booking options for our patients. However, cancellations and changes are sometimes necessary. Please review our cancellation policy below.
1. Cancellation by the Patient
Notice Period: Cancellations must be made at least 14 days before the scheduled treatment.
Refunds: Cancellations within the notice period may qualify for full or partial refunds, depending on the clinic’s policy.
Late Cancellations: If you cancel after the notice period or fail to attend the appointment, you may forfeit deposits or prepayments.
You may reschedule the appointment up to 12 months from the appointment free of charge prior 14 days to the appointment or if: (i) Provider determines that you are not eligible for the treatment; (ii) Provider determines that you are not eligible for travel; or (iii) In case of force majeure.
2. Cancellation by the Clinic
In rare cases, clinics may cancel or reschedule appointments due to unforeseen circumstances:
Rescheduling: We will assist in finding an alternative appointment date.
Refunds: If rescheduling is impossible, you will receive a full refund for any payments made.
3. Changes to Bookings
Rescheduling: Any modifications must be made at least [insert time frame] days in advance.
Fees: Certain changes may incur additional fees depending on the clinic’s terms.
4. Refund Policy
Non-refundable Deposits: Some clinics require non-refundable deposits, and only amounts exceeding that deposit may be refunded.
Full Payment: Full refunds are processed if cancellations meet the necessary timeframes.
5. No-Show Policy
Failure to attend your scheduled appointment without prior notice will result in the forfeiture of the full payment.
6. Force Majeure
Neither Overseas Smiles nor the clinics are responsible for cancellations caused by events beyond control, such as natural disasters. In such cases, we will work with you to reschedule or provide refunds as applicable.
7. Contact Us
If you have any questions regarding cancellations, please contact us: